Privacy Policy

Last updated: February 20, 2026

1. Introduction

Teparit Limited ("AraiHub", "we", "us", or "our") operates the AraiHub platform (araihub.com). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Account Information

When you create an account via Google or Microsoft OAuth, we receive your name, email address, and profile picture from the identity provider.

Usage Data

We collect information about how you use AraiHub, including pages visited, features used, and interactions with the service.

Support Data

When visitors interact with your AraiHub widget, we collect the messages, name, and optional email provided during the conversation.

Technical Data

We automatically collect IP addresses, browser type, device information, and cookies necessary for the service to function.

3. How We Use Your Information

  • To provide, operate, and maintain the AraiHub service
  • To authenticate your identity and manage your account
  • To deliver support messages between visitors and agents
  • To send service-related notifications
  • To improve and personalize the service
  • To comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share data with:

  • Service providers — hosting, analytics, and payment processing partners who help us operate the service
  • Legal requirements — when required by law or to protect our rights
  • Business transfers — in connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your account data for as long as your account is active. Support conversation data is retained according to your plan (30 days for Free, unlimited for Pro). You may request deletion of your data at any time by contacting us.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, and regular security audits. However, no method of transmission over the internet is 100% secure.

7. PDPA Compliance

As a Thailand-based company, we comply with the Personal Data Protection Act (PDPA). You have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at hello@araihub.com.

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies. The AraiHub widget uses a session cookie to maintain the chat conversation.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: